Rescheduling Appointments- A minimum of 24 hours notice is required to reschedule your appointment, if it is within 24 hours of your appointment your deposit becomes non-refunable. 

Late Arrival- If you arrive late to your appointment, your appointment will still end at your designated time slot and the full price will still be charged. 

Arrival- Please arrive to your appointment with clean /makeup-free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing.

Sickness- Please do not come to your appointment sick. If it is assumed you are currently sick, your appointment may be cancelled and rescheduled when you are healthy.

Cancellation & No Show- If you simply do not show up to your appointment or are contacted by Lash Studio Empress Secret after the start of your appointment and you are unable to make it, you will be charged 100% of your service price.

Cancellation Allowance- We understand that life happens and are happy to grant a one-time, penalty free, cancellation within the 24 hour window for whatever reason. After that, the cancellation policy is in effect, regardless of the circumstances. 

Satisfaction- If you are unhappy with your service, you may contact us within 72 hours of your appointment to discuss your concerns. A 30 minute express touch up may be offered if it is at the fault of application or product. 

After 72 Hours- Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, any additional services will be charged at the full price for the service. 

Refund Policy- You are paying for artist time, product, and other expenses used to provide your service. No refunds will be given for any reason.

After Hours Appointment- Certain circumstances and seasons may leave you in a panic to squeeze in a last minute appointment that is outside of normal business hours. After hours appointments may be available for an additional 25% fee of the service price. 

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